Terms & Conditions

01Bookings

Appointments are confirmed once booked online or agreed directly with the studio. Because By Willow runs one client at a time, your booking reserves the entire studio for you.

Some services require a consultation first. Weft extensions always do, and major colour changes usually do, so that your hair can be assessed and colour-matched before anything is booked in.

02Deposits

Longer appointments and all extension fittings require a deposit to secure your time. The amount is shown before you confirm your booking.

Your deposit comes off your final total on the day, and carries over to your new time if you reschedule with enough notice.

03Cancellations, rescheduling and late arrivals

Please give at least 48 hours notice to change or cancel an appointment so the time can be offered to another client. With that much notice, your deposit moves to your new booking.

Cancellations inside 48 hours, and no-shows, may forfeit the deposit.

If you are running late, please call ahead. Arriving late may mean your service has to be shortened or rebooked, because the studio runs one client at a time and the next appointment cannot absorb the delay.

04Patch tests and your safety

If you have never had colour at By Willow before, or you have had any reaction to hair colour in the past, a patch test is required at least 48 hours before your appointment. This is a safety requirement and appointments may be rescheduled without it.

Please tell Willow about any allergies, sensitivities, medications, scalp conditions, pregnancy, or previous chemical treatments including box dye, henna and keratin. These genuinely change what is safe and achievable, and withholding them puts your hair and skin at risk.

05Quotes and pricing

Prices on this website are starting guides only. Your exact quote depends on your hair length, thickness, starting colour and the work involved, and is confirmed at consultation before any work begins.

If your hair needs a different approach once Willow sees it in person, the change and the cost are discussed and agreed with you first. Nothing is added to your bill without your say-so.

06Payment

Payment is due in full at the end of your appointment, less any deposit already paid.

Where a goal needs more than one session to reach safely, each session is quoted and paid separately rather than as a single package.

07Your hair, honestly

Some goals take more than one session to achieve safely, and some are not achievable without compromising the health of your hair. Willow will always give an honest assessment before starting, and reserves the right to decline work that would damage your hair.

If you are unhappy with your colour, please get in touch within seven days so it can be looked at. Willow would much rather adjust it than have you live with something you do not love.

08Photography and consent

Before and after photos are only taken and shared with your permission, which is asked for at the time. Saying no never affects your service or how you are treated.

You can withdraw permission for a photo later by contacting the studio, and it will be removed from the website and from By Willow's social accounts.

09Your rights

Nothing in these terms limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill.

10Website content

Photography on this site shows real By Willow clients and is used with permission. Content, copy and branding belong to By Willow Hair Studio and may not be reused without consent.

11Questions

If anything here is unclear, please ask before you book. You can reach the studio at willow@bywillow.com.au.